This is how it should be, open space(s) designed like that of designers like Thomas Phifer and Partners. Can you imagine working in such a open space? But it's perfect! So what is Tom trying to get across? I interpret it as him saying that people have become so accustomed to working independently (in their little cubicles) that it has become a design issue. Thus, it is not the people that should change but rather the design of the space. Nice!!
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